Case Studies

YMCA

The Customer
The YMCA of Metropolitan Denver is a major non-profit organization focused on programs that build strong kids, strong families and strong communities.

The Challenge
The increasing need to have multiple facilities networked with e-mail and Microsoft software applications led the YMCA to research a practical solution to manage their I.T. requirements.  Of course, the solution had to meet their I.T. budget.  They were open to outsourced solutions, as they were not keen on increasing staff or managing internal I.T.

The YMCA had a specific set of requirements that included: a Windows-based environment, Microsoft Office applications, shared and secure network folders, a secure e-mail platform, network security, back-ups, and remote access.  

The Solution
The YMCA selected ITonCommand.  IT-nCommand provides the headquarters and all of their 11 facilities with a fully-hosted desktop solution that includes: Microsoft Office Standard Edition; Exchange Server; a secure, shared network; remote access and daily back-ups.  The successful integration of IT-on-Command has allowed the YMCA to focus on serving the community, without having to worry about running their network.

The Benefits

• Networked computing throughout the organization.

• Remote access from any Internet connection

• Standardized applications and data management between their headquarters and all of their facilities.

• Increased network security and availability.

• Low, predictable, I.T. costs.

Customer Feedback
"Now that we have subscribed to ITonCommand, our organization can focus on delivering our services to the Denver community.  We feel confident and secure in the knowledge that people who are I.T. experts are running our computer platforms and systems for us.  This way, we are able to free up funds to enrich the community, rather than enlarge our internal administrative staff.” Todd M. I.T. Manager YMCA of Metropolitan Denver.

Gerards Bakery

The Customer
Gerards Bakery is a 35-year old Colorado bakery-manufacturer of premium par-baked breads and rolls for frozen distribution to all 50 United States and Canada.

The Challenge
Business had grown! Gerards built additional manufacturing facilities in California and North Carolina, but their I.T. infrastructure failed to keep up. It was unreliable and error-prone, lacking the functionality needed to manage the increase in network traffic and data. With a growing staff nationwide, Gerards needed to improve network stability, operational efficiencies, and security.

Gerards did not have the in-house I.T. expertise necessary to manage their network, so they decided to outsource their IT to an outside company that could provide them with extensive I.T. management experience, a flexible infrastructure, real-time anywhere access, and the ability to host and to integrate with their recently-purchased John Deere AGRIS system.  Moreover, their solution had to be scalable to meet future growth demands.  And lastly, it could not cost a lot of “dough.”

The Solution
Gerards Bakery implemented ITonCommand, effectively handing over their I.T. reins to us. Our staff now provides them with a shared network environment accessible to their employees via any Internet connection.  We host their mission-critical business data on our servers in our state-of-the-art data center, providing enterprise-level security, infrastructural reliability, and a centralized network.  When their business requires it, we add capacity and hardware/software, not them.  In fact, we’ve helped them add Great Plains financial and manufacturing editions as well as CRM 3.0 to their hosted Microsoft suite of products (Office, Exchange, Publisher, MapPoint, Project, Front Page and Visio). 

The Benefits

• Minimized total cost of ownership.

• Standardized applications and data management between their Colorado headquarters and all of their nationwide locations.

• Instantaneous increase in operational efficiency, reliability and security.

• Gained an expert, big-company-caliber I.T. team that continues to align future I.T. solutions with their business needs.

• I.T. costs reduced to low, predictable, and fixed monthly fees.

Customer Feedback
"By implementing ITonCommand, we have eliminated the administrative costs and frustrations of managing our own I.T.  In addition, we've increased our overall productivity and put our focus back on producing the highest-quality baked goods." Gary Knight, CEO Gerards Bakery

Mogul Mortgage

The Customer
Mogul Mortgage was a start-up company offering tailored loan programs and 'round-the-clock service.

The Challenge
Like most start-up businesses, Mogul Mortgage was working with minimal capital and human resources.  It goes without saying that they did not employ internal I.T. expertise, nor did they have the necessary capital to build and support an I.T. infrastructure that would give them the technology tools they needed to run their business.

Mogul Mortgage was designed to run on a lean budget.  Instead of investing in costly office space, employees worked from multiple home-office locations.  Therefore they required a secure network that would offer full remote access to e-mail, company data, and a specialized mortgage software application from any of these remote locations.  And their system had to be backed-up and secure from intrusions to ensure the integrity of confidential customer and business information.  In summary, they needed a simple solution that offered high-end technology at an affordable price.

The Solution
After reviewing the outsourcing options that were available, the company’s president determined that ITonCommand was the best solution for their technology needs.  ITonCommand included:

• Microsoft Office Standard Edition

• Exchange Server

• Remote access

• Synchronization with Windows Mobile devices 5.0 and higher

• A secure, shared corporate network

• Daily back-ups

• Break-fix support, and a Help desk. 

And because ITonCommand supports over 100 third-party software applications, Mogul Mortgage was able to add their specialized mortgage software program and make it accessible from any of their remote locations.

For this team of mortgage professionals, ITonCommand is a great solution.  They have the peace-of-mind of knowing their entire network, e-mail, and data are available from any Internet connection just about any time of the day or night.  ITonCommand delivers Mogul Mortgage’s corporate network efficiently, cost-effectively, and without the need for any internal I.T. expertise.  Most importantly, ITonCommand helps them keep their commitment of being accessible to their customers around-the-clock.

The Benefits

• An entire corporate network delivered through secure Internet access means increased company collaboration and employee productivity.

• Remote access from any Internet connection means increased employee mobility and flexibility.

• Hosting of all Microsoft and customer mortgage software applications  means peace-of-mind, reliability, and security.

• Enterprise-class I.T. functionality without any in-house I.T. staff or expertise means less overhead, happier customers (lower percentage rates), and more operating profit.

• No capital investment means more cash flow for operations.

Customer Feedback

“With the help of ITonCommand, my dream of offering ‘bump-free’ mortgages—wherein the customer doesn’t get penalized for our overhead costs in the form of additional points—became a reality. And this allows my company to fulfill the home ownership dreams of hundreds of homebuyers in Boulder, CO and the surrounding communities.”  Mike Crachee., Founder and President Mogul Mortgage.